Our delivery costs are as follows:
We dispatch standard orders within 48 hours, Monday to Friday, excluding bank holidays.
United Kingdom
Free standard delivery for orders over £30
Standard delivery - £3.95 (3 - 5 days, Royal Mail and Yodel*)
Orders on our standard delivery service are usually delivered within 3 to 5 days, Monday to Friday.
* Royal Mail and Yodel couriers are auto allocated. Currently, the ability to choose courier is unavailable, but please note we are working on resolving this.
Please note, Next-Day Delivery is currently not available, and we are working on re-implementing this as soon as possible.
Delivery outside of United Kingdom
Products for delivery outside the United Kingdom may be opened and inspected by customs authorities and may be subject to import duties and taxes levied when the delivery reaches its destination. You will be responsible for payment of any such import duties and taxes. Please note, we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the product(s) are destined. We will not be liable for any breach of such laws.
Europe (including NI)
Standard delivery tracked – orders under £30 - £9.95 (Royal Mail)
Standard delivery tracked – orders under £70 - £14.95 (Royal Mail)
Standard delivery tracked – orders over £70 - £32.95 (ICC Courier or UPS*)
Bach™ boxes**
1 box - £59.95
2 boxes - £79.95
*ICC and UPS are auto-allocated. At this time, ability to choose courier is unavailable, but please not we are working on resolving this.
**Addition of £20 delivery charge per box added to order.
Rest of World
Standard delivery tracked - orders under £30 - £24.95 (Royal Mail)
Standard delivery tracked - orders under £70 - £29.95 (ICC Courier or UPS*)
Standard delivery tracked – orders under £150 - £59.95 (ICC Courier or UPS*)
Standard delivery tracked – orders over £150 - £119.95 (ICC Courier or UPS*)
Bach™ boxes**
1 box - £89.95
2 boxes - £119.95
*ICC and UPS are auto-allocated. At this time, ability to choose courier is unavailable, but please not we are working on resolving this. For very large orders, postage costs may vary.
**Addition of £20 delivery charge per box added to order.
Please be advised that Gift Sets are not currently available for Rest of World Shipment.
**We are unable to ship to Australia, Canada, US & Ireland temporarily.
Delivery FAQs
What to do if I have received an incorrect item in my order?
Please email CustomerCare@nelsons.com or call +44 208 780 4240, quoting your online order number and the item that is incorrect so that we can replace this for you.
What to do if an item is missing from my order?
Please email CustomerCare@nelsons.com or call Pharmacy on +44 208 780 4240, quoting your online order number and the item that is missing so that we can send this out to you.
How does UK Standard Delivery work?
We aim to ship your items within 48 hours of receipt. Orders are sent via Royal Mail 1st class which is an untracked service and takes 1-5 working days to arrive.
How does Europe Standard Delivery work?
We aim to ship your items within 48 hours of receipt. Please visit our Delivery information page for different rates available Delivery - Nelson Pharmacies Limited (nelsonspharmacy.com). VAT is removed for European delivery. Customs duties & charges may be incurred for which Nelsons are not liable for.
How does International Standard Delivery work?
We aim to ship your items within 48 hours of receipt. Please visit our Delivery information page for different rates available Delivery - Nelson Pharmacies Limited (nelsonspharmacy.com). VAT is removed for international delivery. Customs duties & charges may be incurred for which Nelsons are not liable for.
What is your Refund & Returns policy?
Unfortunately, we have a no refund, exchange or return policy due to health & safety regulations. In the unusual event of a faulty item, we will issue a full refund including postage.
Can I become a distributor?
Homeopathic remedies are unlicensed and for personal use only, not for resale. For distribution of Arnicare®, Teetha®, Spatone, Calendula Cream, Tea Tree Cream, RESCUE® Remedy & Bach™ Original Flower Remedies, please contact the Telesales department of Nelsons Head Office on Tel: + 44 (0)20 87804200 or contact@nelsons.com.
Holiday Shipping Information
Important Deadlines for Christmas and New Year's Orders.
To Ensure your gifts and orders arrive in time for the holidays, please take note of our updated shipping deadlines below. Due to high demand and potential carrier delays during the festive season, we encourage you to place your orders early to avoid disappointment!.
United Kingdom
Christmas: Place your order by 17th December before 2pm.
New Year's Eve: Place your order by 20th December before 2pm.
Europe:
Christmas & New Year's Eve: Place your order by 6th December before 2pm.
International:
Christmas & New Year's Eve: Place your order by 6th December before 2pm.
Please note: International orders may face delays due to customs and duties.